The Rough Seas of eCommerce

The Royal Decree
Windsor Fashions 2016-2019

Dressing up since 1937, Windsor Fashions has long been a beacon for young women preparing for life’s biggest moments—their first prom, their first job interview, their first night out, and more. But the tides of eCommerce were shifting, and the digital world was becoming more unpredictable.

Social media had become the new storefront, search engines dictated discoverability, and fast fashion demanded a level of agility that legacy brands weren’t always prepared for. Teams across industries were racing to decode search algorithms, master social commerce, and evolve their strategies to meet the expectations of digital-first shoppers.

In 2016, a lead copywriter took a chance on me—a recent creative writing graduate with nothing but food service experience and a knack for poetry. This was my first step into the world of eCommerce, a realm where words didn’t just tell a story, they had the power to convert, rank, and sell.

The Adventure

Product Page Optimization & Merchandising

As a Copywriter, I didn’t just write product descriptions—I helped transform Windsor’s digital storefront into an engaging and seamless shopping experience. This included:

  • Crafting high-converting product descriptions that aligned with Windsor’s brand voice and resonated with its core audience.
  • Activating and optimizing new product listings in Windsor’s eCommerce platform (MarketingAgility) to ensure a smooth launch.
  • Organizing and structuring the New Arrivals and Category pages, making it easier for shoppers to discover trending styles.
  • Manually categorizing products, ensuring seamless navigation across Windsor’s extensive inventory.
  • Managing product linking for the “How to Style” section, driving cross-sells by pairing complementary items.

 

SEO & Metadata Strategy for eCommerce

When I first joined, Windsor’s SEO efforts were virtually non-existent. Keywords were handed to the team, but no one knew what to do with them. I took the initiative to learn SEO strategy, experiment with best practices, and optimize Windsor’s content for search visibility.

  • Integrated SEO best practices into product descriptions, helping Windsor move beyond brand-name searches.
  • Rewrote metadata for category pages, updating title tags, meta descriptions, and H1s to target high-value keywords.
  • Helped Windsor rank for “long dresses”—one of the brand’s most critical search terms—within just a month of implementing metadata updates.
  • Developed a structured approach to SEO content, ensuring that Windsor’s digital presence wasn’t just visually appealing but also highly discoverable.

 

Content & Digital Asset Management

Beyond writing, I became deeply involved in content implementation and digital asset management, ensuring that Windsor’s product pages weren’t just well-written but also fully optimized for usability and performance.

  • Managed product image uploads, ensuring consistency and quality across the site.
  • Cropped and edited images in Photoshop—a skill that made me the go-to for last-minute visual updates.
  • Updated metadata, size charts, and lookbooks, ensuring that all digital assets were aligned with Windsor’s eCommerce strategy.
  • Played a critical role in Windsor’s eCommerce platform migration, manually re-uploading product listings, sourcing missing images, and ensuring a smooth transition from the old system to the new.

Quest Rewards

Through a combination of content strategy, SEO implementation, and eCommerce optimization, I helped Windsor navigate the evolving digital marketplace. Some of my key achievements include:

  • Increasing organic traffic through SEO-driven metadata and content updates.
  • Improving product discoverability by streamlining navigation and product categorization.
  • Expanding and training Windsor’s copy team, growing from two writers to five and establishing the first internal style guide.
  • Supporting a seamless eCommerce platform migration, ensuring Windsor’s product catalog remained intact during the transition.

Chronicles from This Quest

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